Privacy Policy
Gagnon believes in keeping your privacy on top. We are committed to protecting the privacy and security of your personal information.
Our privacy policy briefing lets you know the type of customer information (personal) we collect. how we used it for various purposes, the steps taken to ensure the safety of your details and the way we handle it appropriately.
Gagnon Sports may collect information that is necessary to do business with you. Kindly review the below sections to get more specific details on what personal data we may collect and how we use and handle all the information with care.
PRIVACY CHARTER
The privacy charter by Gagnon Sports is our commitment to you. It is a wide policy of our organization and connected brands on how we protect your personal information.
Privacy of Customer Personal Information Policy
Gagnon Sports is committed to protecting your privacy and personal information obtained by reason of your customer relationship with us. A customer relationship may be established with us during shopping by customers from our store, visiting our website, checking out products, joining our customer program, establishing your account, or applying for gift cards or other loyalty programs that may exist and update from time to time. It may also include the detailing of payment through your banking interactions with us, engagement with our financial products, related services, or other interactions with us.
Who Is Gagnon Sports
Gagnon Sports, an Oshawa family business since 1973, is now run by the second and third generations of the Gagnon family. We're committed to providing top-quality sporting goods at fair prices, backed by knowledgeable staff who are passionate about their sports. Canada's best sporting goods store, located at 385 Bloor St West (right off the 401) in Oshawa, we also ship nationwide. Shop online or visit us for hunting, fishing, and archery gear. We carry top brands like Abu Garcia, Shimano, Benelli, Remington, Simms, and Sitka, offering everything from rods and reels to firearms, ammo, and outdoor apparel.
Gagnon Sports is committed to protecting your privacy. This policy outlines how we collect, use, and share your personal information.
What is Personal Information?
Personal information is any information that can identify a person, such as your name, address, age, income, date of birth, gender, biometric data, financial information, purchase history, and preferences.
Information We Collect:
- Information You Provide: When you use our services, participate in our loyalty program, use our digital platforms, or purchase products, you provide us with information.
- Information Collected Automatically: Our products (like smart devices) and websites/softwares may automatically collect information about your usage, including interactions with content, cursor movements, IP addresses, and website settings. We may use cookies and similar technologies.
- Information from Other Sources: We may receive information from third parties, such as advertising and social media partners, fraud prevention services, and identity verification providers.
How We Use Your Information:
We use your information for various purposes, including:
- Providing Services: Processing purchases, managing accounts, delivering products, handling returns, and responding to customer service requests.
- Marketing: Understanding your needs, offering relevant products and services, sending marketing communications (email, mail, text), conducting surveys, and personalizing ads.
- Security & Fraud Prevention: Verifying your identity and protecting against fraud.
- Legal Compliance: Legal Compliance
Sharing Your Information
We may share your information with:
- Service Providers: Companies that help us with services like payment processing, delivery, marketing, and fraud prevention. We require them to protect your information. Some providers may be located outside of Canada.
- Fraud Prevention Partner: We share information with our fraud prevention partner to help detect and prevent fraudulent transactions.
- Collection Agencies: We share information with collection agencies to collect outstanding balances.
- Advertising Partners: We may share hashed email addresses or other non-sensitive data with advertising platforms to show you more relevant ads.
- Legal Authorities: We may disclose information if required by law or legal process.
- Business Transfers: In the event of a merger or acquisition, your information may be transferred.
Your Consent:
We obtain your consent to collect, use, and share your information, except where permitted by law. You can withdraw your consent for marketing communications at any time by contacting us or using unsubscribe links. Withdrawing consent may limit our ability to provide certain services.
Data Retention and Privacy Practices
We retain your information only as long as necessary for the identified purposes or as required by law; personal information that may no longer be required is destroyed safely per our policies.
Keeping Your Information Accurate
We strive to keep your information up-to-date. Please inform us of any changes to your address, phone number, or other details so we can provide the best service. Contact us to update your information.
Protecting Your Information
The security of your personal information is important to us. We use technical, physical, and administrative safeguards, including data encryption and access controls, to protect your data. Our service providers are contractually obligated to maintain confidentiality and may not use your information for unauthorized purposes. We only disclose information when legally required and verify the lawful authority for collection. Our security measures are regularly reviewed.
Open Privacy Practices
We're committed to transparency. Contact us if you'd like more information about our privacy policies and practices.
Accessing Your Information
You have the right to access, update, and correct inaccuracies in your personal information. Submit a written request to us (see contact information below). We will respond within a reasonable time. We may be unable to fulfill your request in certain situations, such as if it reveals confidential information or information about someone else or if we are legally prohibited from disclosing it. We may request information to verify your identity.
Questions, Concerns, and Complaints
Gagnon Sports will respond to your questions, concerns, and complaints about the privacy of your personal information and our policies. We will investigate any concerns. Most issues can be resolved through discussion with our team.
Contact Information
Reach Gagnon Sports online or in person at Gagnon Sports 385 Bloor St West (right off the 401) Oshawa, Ontario L1J 5Y5.
- Phone: 905-725-5798
- Email: [email protected]
PRIVACY STATEMENT
Gagnon Sports Privacy Statement provides a quick reference to the key points of the privacy Charter, including how Gagnon Sports collects, uses, uses cookies, and protects your personal information; it also provides information on your choices with contact details.
Information We Collect
Personal information is anything that identifies you, like your name, address, email, and purchase history. We collect this when you shop with us, interact with our website, or participate in promotions.
How We Use Your Information
We use your information to process orders, improve your shopping experience, and for marketing purposes (with your consent). We may also use it to prevent fraud and comply with legal requirements.
Protecting Your Information
We protect your information using security measures like encryption and access controls. We also require our service providers to protect your information.
Tracking Technologies (Cookies and Similar Tools)
We use technologies like cookies, pixels, and web beacons on our websites and digital platforms to automatically collect certain information, such as your IP address, website activity, and settings. This helps us improve your experience. You can control cookie preferences in your browser settings, choosing to be notified about cookies or to decline them altogether. More information about these technologies is available in our FAQs.
Your Choices Regarding Your Information
You can access, update, or correct your personal information by sending us a written request. If you don't want your information used for marketing, you can opt out of promotional offers and contests anytime.
Contact Us
Reach Gagnon Sports online or in person:
- Address: 385 Bloor St West (right off the 401) Oshawa, Ontario L1J 5Y5
- Phone: 905-725-5798
- Email: [email protected]
More Information
For full details, see our Privacy Charter and FAQs on our website.